Returns & Replacements
Easy 10-day returns and hassle-free replacements on eligible items.
How It Works
1
Initiate Request
Go to Your Orders, select the item, and click 'Return or Replace'.
2
Choose Reason
Select a reason — damaged, wrong item, not as described, or changed mind.
3
Schedule Pickup
Our courier will pick up the item from your address within 2–3 days.
4
Refund / Replacement
Once we receive and inspect the item, your refund or replacement is processed.
Eligible for Return
- Item received is damaged or defective
- Wrong item delivered
- Item not as described on the listing
- Missing parts or accessories
- Item not opened / unused (within return window)
Not Eligible for Return
- Items returned after the return window has closed
- Perishable goods (food, flowers, etc.)
- Digital downloads or software once activated
- Customised or personalised products
- Items damaged due to misuse by the customer
- Innerwear, swimwear, or earrings (hygiene reasons)
Refund Timeline
| Payment Method | Refund Time |
|---|---|
| UPI / PhonePe / GPay / Paytm | 1–2 business days |
| Credit / Debit Card | 5–7 business days |
| Net Banking | 3–5 business days |
| Cash on Delivery (COD) | 5–7 business days (bank transfer) |
| Offerss Wallet Credit | Instant |
Refunds are processed after the returned item is received and inspected at our warehouse (typically 1–2 days after pickup).